Gaya APA

Siegler, E, L, F, W., Tjiptono, F. (2005). Prinsip-Prinsip Total Quality Service ( TQS ) (5 ed). Yogyakarta: Andi Yogyakarta.

Gaya MLA

Siegler, Eugina, L.,Whitney,, Fay, W.., Tjiptono, Fandy. "Prinsip-Prinsip Total Quality Service ( TQS )". 5 ed Yogyakarta: Andi Yogyakarta, 2005. Text.