Gaya APA
Reynolds, J, E., Hardjosoedarmo, S. (1996).
Dasar-dasar Total Quality Management .
Yogyakarta:
Andi Yogyakarta.
Gaya MLA
Reynolds, James, E.F., Hardjosoedarmo, Soewarso.
"Dasar-dasar Total Quality Management".
Yogyakarta:
Andi Yogyakarta,
1996.
Text.